How to re-enable Touch/Face ID on the Arvest Go mobile banking app

Wednesday, May 01 at 01:00 PM
Category: Arvest News

Some customers using Arvest Go mobile banking may receive an “error while enabling Touch ID/Face ID” message when attempting to log in. If you receive this error, you’ll need to disable and re-enable Face ID/Touch ID in order to use these functions.

You may do so by logging in to your Arvest Go app using your password. Locate the menu in the upper left-hand corner of your screen. Click on “Settings” then “Login.” Select “Touch ID” (or “Face ID,” if your phone has this capability) under the device settings. Proceed to turn this function “Off” and then back “On.” It will prompt you to confirm, and then you are all set.

If you need further assistance, please visit a branch or call us at (866) 952-9523. We apologize for this inconvenience.

 

Sheena on 5/22/2019 at 8:43 PM
Thank you so much for posting this. Very helpful!!

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